Slack for windows1/8/2024 ![]() ![]() Slack's recently launched Later feature replaces the older “Reminders” and “Save” functionality, serving as a personal task manager. The video below shows a quick demo of opening a thread in a new window, switching back to the Slack app, and switching to a different channel. You can keep multiple threads open in separate windows while using the main Slack app for channel and conversation browsing. Now, this has been replaced with the capability to open a thread in a new window by clicking on it while pressing the Ctrl key (Windows) or the Cmd key (Mac). Previously, Split View enabled users to open a thread in one split view of the Slack desktop application, allowing for concurrent browsing of other channels. The new "Separate Windows" feature in Slack replaces the previous "Split View" feature, providing an improved user experience. Efficient Multitasking with Separate Windows Bring the relevant individuals together at the right moment for a single huddle, and you can even share your screen to go over a particular case in great detail. You can quickly transition from an asynchronous conversation to a live audio discussion from an external Slack Connect channel or an internal escalation, or swarm channel. In the channels you use to communicate with partners outside of your business, you can also initiate a huddle. In any DM or Slack channel, you can convene a meeting with the appropriate product expert or stakeholder if you require assistance addressing a customer support ticket. Slack Huddles, a simple audio-first method for starting live conversations, mimics the short, informal interactions you'd have at work directly inside Slack. Initiating Quick Conversations with Slack Huddles Let's delve into some of these fantastic Slack features that can supercharge your customer support process. ![]() Companies harness the power of Slack Connect for a direct communication line with each customer via individual Slack channels, while internal Slack channels help streamline customer escalations.Īs discussed in this guide on providing customer support on Slack, the rationale behind the preference for persistent chat channels is manifold - they offer rapid access and communication, facilitate company-wide collaboration, integrate with enterprise systems, and provide a suite of cohesive tools for efficient collaboration.Ĭustomer support professionals can leverage a variety of Slack's features that enhance their workflows, and Slack has introduced several novel features recently that are both delightful and useful. The contemporary business landscape is witnessing a significant shift towards using Slack and Microsoft Teams for customer support. ![]()
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